1. Introduction

The filmhousecinema.com website is maintained by Filmhouse, 88 Lothian Road, Edinburgh, EH3 9BZ. We can be reached by e-mail at admin@filmhousecinema.com.

What follows is an outline of our policy on the information that is naturally compiled by our server when you come to filmhousecinema.com, so you can know that whatever personal information you give us will be used only by us. We will not sell, or distribute any information to anyone, so your involvement with filmhousecinema.com will be entirely spam-free.

We respect your privacy. No-one to do with filmhousecinema.com will violate it.
Any information collected at this site is entirely confidential and will not be distributed, disclosed or traded with anyone.

It is our concern that you know that we treat any information you give us with the utmost care, and that it will not be used for anything that you have not consented to.

filmhousecinema.com does not collect 'personally identifying information' about individuals except when specifically and knowingly provided by such individuals. In other words, there is no way for us to go into your user profile and extract details about you at all.

The only information we gather is either:

  • When purchasing a ticket from us. The only details we see are your name, address, phone number and email address (if supplied), tickets ordered and credit card number.
  • When you subscribe to a mailing list at filmhousecinema.com; only the details you give us are collected. We will only send you information that you have requested.
  • When you have submitted content for us to use as part of an audience participation microsite or related project. Only the details which you give us will be collected. We will only use your personal details to contact you about content submitted if we need to acknowledge or ask you about that content.

The only details we have, in other words, are those you choose to supply us with at the time of ordering or registering. And then it is only us who have access to it, and we only use the data to provide you with the services you have asked for.

To further emphasise this, all data is collected lawfully and in accordance with the Data Protection Act 1998.

If you do decide to give us 'personally identifying information' (in other words, if you subscribe to filmhousecinema.com, or if you buy from filmhousecinema.com) your 'personally identifying information' will not be sold, rented or distributed to any other party.

2. (Un)Solicited emails

We will not send you e-mail unless you have first given your consent, by signing up to the mailing list. You will receive a confirmation email with any order you place, but we will never place you on our mailing list after you have made an order, nor do we use the data collected in the ordering process.

To enable you to receive automatic notification of updates to filmhousecinema.com - for example if you are a subscriber and wish to receive newsletters - your 'personally identifying information' will be used by us to provide this service.

Full unsubscribe details will be include in every email we send you.

While your 'personally identifying information' is protected as outlined above, we sometimes collect what is legally referred to as 'anonymous aggregated data' - in other words information that relates simply to you as a generic person and not an individual - for statistical purposes. This information is analysed by us to create profiles for the separate parts of the site, but contains no 'personally identifying information'. We also do not link this information with visitors to the site.

We do this because we like to know what parts of our site are visited often, those which are not, and which are the most popular. This information means that we can improve the site and concentrate on making sure that you enjoy it. It is also useful if we decide to solicit adverts online.

In the case of advertising. for example, we might report to advertisers that a certain percentage of users are between the ages of 18 and 24. But this information is only available to us if you fill in the relevant boxes when you are asked.

In other words, your information is safe with us.

3. Cookies
filmhousecinema.com uses cookies - please read the further information if you are worried about the use of cookies.
filmhousecinema.com may place a "cookie" in the browser file of a visitor to filmhousecinema.com’s computer. The cookie itself does not contain any 'personally identifying information'. What it will do is enable filmhousecinema.com to relate a user's visit and use of the site to information that the user has specifically and knowingly provided to filmhousecinema.com. In other words it makes us run things smoother.

It is possible that, from time to time, filmhousecinema.com may host advertising banners. If you link to our advertisers, it is possible that you may also occasionally get cookies from them. filmhouscinema.com does not control these cookies and these cookies are not subject to this policy. The use of advertising cookies sent by third-party servers is common in the web world.

Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of filmhousecinema.com will not function properly if you do so.

4. A special note to kids

Please ask your parents for permission before you send any information about yourself (your name, address, e-mail address, etc.) to us or anyone else over the Internet.

5. Parents and guardians

We encourage you to get involved with your children's online usage and to be aware of the activities in which they are participating. Any 'personally identifying information' collected by filmhousecinema.com from children will only be used by Filmhouse and its subsidiaries, and affiliates for internal purposes such as market research, and may sometimes be included in our internal database, if the person agrees by submitting 'personally identifying information'. However, such information will not be posted or published by us, nor sold, rented or provided to any third parties.

Additionally, what is called 'anonymous aggregated data' may sometimes provided to our advertisers for statistical purposes as described above.

Again, if you have any concerns regarding privacy issues, or anything else, please contact us at admin@filmhousecinema.com.